User's Responsibilities

You acknowledge and agree with:
- Foreign currency exchange rates vary from time to time. The Company will not entertain any claim for compensation due to change in the rates.
- You shall only make payment for bookings upon receiving formal electronic or written communication from the Company, which should be retained for use in the event of any discrepancies.
- You shall satisfy all regulatory requirements including but without limitation to Anti-Money Laundering, Anti-Terrorism Financing and Funding for the Proliferation of Mass Destruction Weapons No. 8 of 2010, Law No. 9 of 2013, and such other laws and regulations as may be applicable from time to time.
- You shall fully cooperate in the event that additional information is requested from you by the Company to carry out Customer Due Diligence requirements as required by the Applicable Laws.
- Any refund may be liable to additional charges as deemed necessary by the Company at its sole discretion including but not limited to Faspay, processing or bank charges the Company may have incurred.
By making a booking or online payment, you agree that:
- any arising liability is on your own account;
- you are waiving all right of claims and may not hold the Company liable from any legal action or losses incurred;
- if you have made any advance payments before the completion of any regulatory checks, you may face a delay in receiving any qualifying refund;
- Any refunds for prepayments will be subject to conversion of pre-purchased currency to Indonesian Rupiah at the Company's “Buy” rate or original “Sell” rate whichever is lower, or the agreed Indonesian transaction amount if a card was used to obtain Indonesian Rupiah.

Types of Cancellation

1. Cancellation Upon Completion of a Purchase/Sale Transaction

We do not allow a cancellation for a completed transaction where the currency exchange has already taken place and a receipt has been issued. In the event you wish to cancel the completed transaction, you shall immediately perform an opposite transaction to reverse the purchase or sale. You are liable to pay for the difference in the buy/sell rate at the prevailing board exchange rate set by the Company.

In the event you inadvertently overpay, we will endeavor to transfer the overpaid amount to your bank account within 3 working days after receiving a refund request together with your bank account details. Such requests should be made only via telephone (+62 812-3769-612). The request shall include your full name, identity card or passport number, original online payment receipt, and the bank account number used for payment.

2. Cancellation of Bookings

Cancellation where no payment has been made

Please cancel the booking using our website and provide a reason when prompted. The Company reserves the right to stop honoring further bookings if multiple cancellations are made without good reason.

Cancellation where full or partial payment has been made

By making a payment you have entered into a binding contract with the Company. In the event you decide to cancel the order, you are liable to pay for the difference in the buy/sell rate at the prevailing board exchange rate set by the Company.

In the event you fail to collect the purchased currency within 3 working days after the agreed collection date, the Rupiah Amount due to you will be transferred to the Company's unclaimed money account. The refund process requires 3 working days after receiving a refund request. Such requests should be made only via telephone (+62 812-3769-612). You must include your full name, identity card or passport number, original online payment receipt, and the bank account number used for payment.

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Cancellation and Refund Policy