Privacy Policy

This Privacy Notice sets out how The Money Changer, will handle personal information in accordance with the Personal Data Protection Law 2022 ("PDPA") and the laws of Indonesia.

Defining Personal Information

Personal information refers to any information, which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify, contact or locate you.

What Kind of Personal Information We Collect?

Because of the nature of the business and financial transactions carried out by us, the Money Changer may collect personal information including but not limited to:

• Your contact information, such as your name, race, gender, address(es), telephone number(s), email address(es), national identification card details, passport details, occupation details, bank account information, salary range, source of funds and other relevant contact information;
• Contact information of other persons that are privy to your fund transfer (e.g. the beneficiary of your remittance order), such as the beneficiary's name, address(es), telephone number(s), national identification card details, bank account information and other relevant contact information;
• Information relating to your transaction history with us;

including but without limitation to Anti-Money Laundering, Anti-Terrorism Financing and Funding for the Proliferation of Mass Destruction Weapons No. 8 of 2010, Law No. 9 of 2013, and such other laws and regulations as may be applicable from time to time.

Where you provide us with the personal information of the beneficiary of your remittance order, you confirm that you have obtained the prior consent of your beneficiary(ies) to provide us with their personal information and to view or change their information.

When Do We Collect Your Personal Information?

• Exchange currencies over the counter
• Ask us for more information about a product or service (through the use of the service or other electronic communications)
• From the financial transaction(s) you make
• Respond to a promotional offer, survey, prize draw or contest; and/or
• Visit or browse our website or the websites of our affiliates, strategic partners or resellers.

Other than personal information obtained from you directly, the Money Changer may also obtain your personal information from third parties the Money Changer deal with or connected with you, for example from travel partners, communications service providers, financial institutions, credit reporting agencies and from such other sources in respect of which you have given your consent to disclose information relating to you and/or where otherwise lawfully permitted.

How We Use Your Personal Information That We Collect

• to process your orders and to keep you updated on the status of your order;
• to process your orders for products or services provided by third parties, as well as to keep you updated on the status of your order;
• for identification and verification purposes;
• to ensure the completion of your order;
• to provide you with customer support and services;
• to respond to any queries or complaints you may have about using our products or services;
• to keep you informed of our new products and services;
• to contact you with offers or promotions based on your usage of our products or services;
• to carry out research and statistical analysis, and monitor customer usage of our products and services on an anonymised basis;
• to be retained for use in your future transactions with us;
• to prevent and detect fraud, money laundering or any other crimes; and/or
• for any other purpose that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

Disclosure of Your Personal Information

• companies and/or organisations that act as our agents, partners, service providers and/or professional advisers;
• companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions that you have requested;
• our business associates and other parties for purposes that are directly related to the purpose of collecting your personal information; and/or
• other parties in respect of whom you have given your express or implied consent;
• our prospective or new owners (if any);
• Any person, which is required by law, rule, regulation, court order and under any guidelines issued by regulatory or other authorities.

Security of Your Personal Information

The Money Changer takes all reasonable precautions to ensure your personal information is protected against unauthorized or accidental loss, misuse, modification, disclosure or destruction. However, the Money Changer cannot guarantee or warrant the security of personal information you disclose or transmit online.

Direct Marketing

The Money Changer may use your personal information to provide you with information about our and third party services and/or products, which may be of interest or benefit you, except where otherwise requested by you.

Your Rights to Access and Correct Your Personal Information

The Money Changer can assist you to access and correct your personal data held by us. You may make a request via our Data Access Request Form or Data Correction Request Form at our branches. The Money Changer will use reasonable efforts to comply with your request within 21 days.

Transfer of Your Personal Information

Some of the information that you provide to us may be required to be transferred outside of Indonesia for processing. Strict rules regarding the confidentiality and safety of your information are in place to safeguard it.

Information We Collect When You Visit Us Online

When you visit the Website, the Money Changer collects standard internet log information and details of visitor behavior patterns. Cookies are used to assist your website navigation. You are not obliged to accept cookies.

Updates to Our Privacy Notice

We may amend this Privacy Notice from time to time. Please check our website on an ongoing basis for information on our most up-to-date practices.

English Version

In the event this Privacy Notice is translated into a language other than English, it is done solely for convenience purpose, with only the English language version of this Privacy Notice shall prevail.

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